FAQs

What methods of payment do you accept?

We accept most major credit cards including Visa, Mastercard and Discover.


What do I do if I have problems with my order?

If you have problems with your order please contact us first thing. Then we can help you get your questions and concerns resolved quickly.


Is your site secure?

Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.


What if I'm looking for an item that you don't currently carry?


 Due to our ever expanding product line an item we carry may not yet be featured. If you can't find the item you are looking for please contact us with the product name and description and we will do what we can to help.

 Helpful Tips if you have never had a garden fountain. 

Fountains are one of the richest features you can add to the garden, patio, porch or lanai. Fountains do much more than look great; they add a calm, peaceful atmosphere with its beauty and soothing sounds. It is important to have the correct amount of water circulating through the fountain to keep it running smoothly and efficiently. The correct water level is also critical for preserving the lifespan of the pump. Clean your fountain regularly with products designed for that purpose. Always follow the manufacturer’s instructions for assembly, maintenance and recommended water level. Visit our accessories for cleaning products.

I am not familiar with some of the materials used in your products. What are the products made of?

Alabastrite

Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish.

Capiz Shell

Capiz is a large, thin traslucent shell found in Philippine coastal waters.

Dolomite

A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color.

Envirostone

A durable Stone Resin with materials that are weather proof and 100% Rust Proof.

Gypsum

Gypsum is a white mineral which is usually used to make Plaster of Paris.

Hong Tze

To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color.  

 
How can I get in touch with you if I have a question?
 

Please see the Contact Us page for information .